To perform a license deactivation, it's always best to deactivate the license key using the Activation Utility that's installed ON the machine with the license that you want to deactivate.
However, if the machine was decommissioned, rebuilt, destroyed, or otherwise unable to have the Activation Utility run, then the license can be deactivated using the Support Portal.
To deactivate a license with our Support Portal:
1. Log into the Portal.
2. In the upper right hand corner of the page, you'll see your name. Click on it. You'll see Profile (or My Info)
3. On the Profile page, you'll see the 'Users/Licenses' link up by your name:
4. Click on Users/Licenses, and in a few seconds, you'll see a list of all the people from your organization that are registered as users in the Portal. Those with Administrative access will appear in red.
You'll also see all of the current licenses for your organization, and as an Administrator, you'll see the "deactivate" link on the right side of each license entry.
5. Click the deactivate link for the machine that you want to deactivate, double-check the license and check the box next to the agreement, and click on Deactivate. Note that there may be more than one license that was installed on the machine that you are deactivating, ie. irAuthor and separate irSDK. If that is the case, multiple licenses will be shown in the screenshot below. You can then select them all or a combination. In most cases, you will always want to deactivate all licenses per machine
If you have trouble with this deactivation process, please reach out to InRule Support at email@example.com.
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