Get Help with InRule's Decisioning Platform

  • Updated

For help with problems/issues with InRule's Decisioning platform

The InRule Decisioning Support team primarily handles reports from customers and partners of any issues/problems they are having with the software.

  • Please review this support documentation for detailed explanations and answers to the most common questions.
  • If you are on a trial and have questions, please email your questions to

How to contact Product Support

Observed Holidays 2023

  • 01/02/2023 - New Year's Day
  • 01/16/2023 - Martin Luther King, Jr. Day
  • 02/20/2023 - Presidents' Day
  • 05/29/2023 - Memorial Day
  • 07/04/2023 - Independence Day
  • 09/04/2023 - Labor Day
  • 11/23/2023 - Thanksgiving
  • 11/24/2023 - The day after Thanksgiving
  • 12/22/2023 - Christmas Eve
  • 12/25/2023 - Christmas
  • 12/29/2023 - New Year's Eve

Examples of the type of problems/issues that Product Support can assist with

  • Issues with activating or deactivating license keys
  • Issues with installing or configuring InRule software
  • Issues with loading/saving/checking-out rule applications in irCatalog
  • Issues with authoring rule applications using irAuthor
  • Issues with rule execution
  • Issues with integrating InRule into .NET applications using our API (irSDK)
  • Issues with using this website

When submitting an issue to Product Support, please provide the following information

  • Your company name (i.e. Acme Incorporated)
  • Your contact information (i.e. Name, email address, and phone number)
  • Severity of issue (i.e. Moderate, Significant or Critical)
  • Version of InRule (i.e. 5.7.2)
  • Description of issue
  • Additional information - See this blog post for examples

For help with usability, how-to, and best-practice questions

  • Look at the documentation and how-to videos to see if they answer your question.
  • Engage directly with our Professional services group – This allows us to obtain a good understanding of what is appropriate for your project and provide contextually relevant guidance.
    For more information, please contact Professional Services at

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