Get Help with InRule's Decisioning Platform

For help with problems/issues with InRule's Decisioning platform

The InRule Decisioning Support team primarily handles reports from customers and partners of any issues/problems they are having with the software.

• Please review this support documentation for detailed explanations and answers to the most common questions.
• If you are on a trial and have questions, please email your questions to info@inrule.com. 

How to contact Product Support

• (Preferred)

  Submit a support ticket here or click on the Submit a Request link in the top right corner of the Help Center. You must be signed in to access the Submit a Request page. For detailed instructions on how to submit the support request, see the article How to Submit a Support Ticket.
  

• Phone: U.S. +1 312-948-5970 or +1 877-646-7853 (Answering Service after hours/holidays)
• U.K. +44 (0)800 055 4050
• Email: support@inrule.com
  Do not submit urgent requests to the email, support@inrule.com, submit them via the preferred method above. 

Observed Holidays 2024

• Issues with activating or deactivating license keys
• Issues with installing or configuring InRule software
• Issues with loading/saving/checking-out rule applications in irCatalog
• Issues with authoring rule applications using irAuthor
• Issues with rule execution
• Issues with integrating InRule into .NET applications using our API (irSDK)
• Issues with using this website

When submitting an issue to Product Support, please provide the following information

• Your company name (i.e. Acme Incorporated)
• Your contact information (i.e. Name, email address, and phone number)
• Severity of issue (i.e. Moderate, Significant or Critical)
• Version of InRule (i.e. 5.7.2)
• Description of issue
• Additional information - See this blog post for examples

For help with usability, how-to, and best-practice questions

• Look at the documentation and how-to videos to see if they answer your question.
• Engage directly with our Professional services group – This allows us to obtain a good understanding of what is appropriate for your project and provide contextually relevant guidance.
  For more information, please contact Professional Services at services@inrule.com.