If irCatalog ever times out it may be difficult to track down the actual issue. Below are some helpful steps to get past these type of issues. You can adjust the timeout on both client irAuthor and server machines irCatalog. After that, there is some general information as to where to locate error information in the logs from InRule that are contained in Event Viewer. Keep in mind that you will want to examine event logs from both the client and server machines.
Time-out errors with the catalog can sometimes occur when a rule application, or the catalog itself, becomes very large, or when there is latency between different servers. Such as between the server hosting the catalog service and the server hosting the catalog database (in cases where they are on different servers).
These time-out issues can usually be resolved by increasing either the client-side or server-side settings.
Start off by increasing the client-side catalog time-out setting. This is found when you are connecting to the catalog service.
If that does not resolve the error, then try increasing some of the time-out settings in the catalog service’s web.config file, located at "C:\Program Files (x86)\InRule\irServer\RepositoryService\IisService\web.config".
Here is an excerpt of a web.config, with various settings increased. The settings most relevant to time-out errors are highlighted in red below.
The best place to start looking for error details from InRule components is the in the "Applications and Services Logs" in the Event Viewer. To open the Event Viewer, just press Start, then Event Viewer to bring up the screen below. In a typical installation, an InRule specific event log will be shown by clicking InRule referenced by selection 1.
If the problem still persists after following the above steps then please contact our help desk directly at firstname.lastname@example.org or use the help button in the lower left side of this support page.
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