InRule® Delivered 421% Return on Investment According to New Independent Study

  • Updated

Published: August 30, 2023

The Total Economic Impact of InRule reveals customers save time, increase transparency and boost profits by automating decisions and processes with InRule

CHICAGO – InRule Technology®, an AI decisioning company providing integrated decisioning, machine learning and process automation software to the enterprise, today announced the results of a Total Economic Impact™ study conducted by Forrester Consulting on behalf of InRule. The study found that InRule delivered a return on investment (ROI) of 421% and a net present value (NPV) of $6.03 million over three years and a payback period of less than six months for a composite organization based on interviewed customers.

InRule commissioned Forrester Consulting to conduct a Total Economic Impact study to quantify the potential ROI enterprises may realize by deploying InRule’s AI decisioning platform.

According to the study, prior to implementing InRule, the interviewed organizations struggled to manage their complex, legacy approach to automated decisioning, which included rules that were hardcoded by IT teams. As a result, the surveyed organizations were hindered by lengthy change cycles, duplication of logic across systems, and an inability for business users to be involved in the rules decisioning process. This hard-coded approach negatively impacted both employee and customer experiences.

The study revealed that by implementing InRule, an organization can deploy rules easier and faster and empower business users to manage the logic they know best, reducing the risk of costly errors and lengthy change cycles.

Additionally, the study uncovered the following three-year, risk-adjusted present value (PV) quantified benefits:

  • Up to 80% time-savings creating rules and automated decisions
  • An 80% reduction in time spent modifying existing rules and decisions
  • A $3.8 million increase in profit due to greater rules sophistication
  • A return on investment of 421%
  • Net present value of $6.03 million
  • A payback period of less than six months (for the initial investment)

“Today’s enterprises are facing headwinds of ongoing economic uncertainty and staffing shortages, resulting in scrutiny for every investment to ensure a swift, favorable impact on the business,” said InRule Co-Founder and CEO Rik Chomko. “The Total Economic Impact of InRule study substantiates what our customers already know: InRule delivers quantifiable, positive business impact by putting the power of decision and workflow automation in the hands of the business, shortening time to value and helping enterprises differentiate themselves through personalized experiences that drive customer loyalty and positive business outcomes.”

To read the full Forrester study, visit:

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About InRule Technology

InRule Technology® is a AI decisioning company providing integrated decisioning, machine learning and process automation software to the enterprise. By enabling IT and business leaders to make better decisions faster, operationalize machine learning and improve complex processes, the InRule® Intelligence Automation Platform increases productivity, drives revenue, and provides exceptional business outcomes. More than 500 organizations worldwide rely on InRule for mission critical applications. InRule Technology has been delivering measurable business and IT results since 2002. Learn how to make automation accessible at      

Follow InRule Technology on Twitter and LinkedIn.

InRule and InRule Technology are registered trademarks of InRule Technology, Inc. Total Economic Impact is a trademark of Forrester.


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