Using the Help Center

  • Updated

The documentation for all of InRule's products is hosted here in the help center. To find the documentation you are looking for, it is important to keep in mind which product you are using: 

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Most of the articles are available to non-signed-in users, but there are extra articles and features available to signed-in users such as Downloads, the ability to submit a ticket, and special troubleshooting articles.

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Searching for information

You can search for an article by title in the Instant Search bar. This search bar uses partial word search and will search the Help Center by article title and display those results in the drop-down preview.


Looking at the breadcrumbs for the search result will help you determine which InRule product the documentation applies to. 


If you do not see the article you are looking for in the dropdown preview, press Search to conduct a native search. This search uses full word search, not partial word search, and includes titles, body text, and labels. To search by product, click on Articles under the heading Type. Then select one of the categories to refine the search. In the example below, the user wants to find documentation for irAuthor, so they click on Decisioning

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Labels appear under the search results when you are searching from the search results page. These labels let you know what product or features the article applies to. 


1. The labels for this search result show that this article is helpful for users working in the SaaS version of the Decisioning product, Author Studio

2. The labels for this search result show that this article is geared towards Decisioning users working in irAuthor

Browse our product information

The documentation is organized by section. If you prefer to navigate through the documentation instead of using the search feature, start on the homepage for the product you are using.


SaaS Portal

Author Studio

Process Automation

Machine Learning

We have navigation in the left-hand column which makes it easy to browse related content. 

Submitting a ticket 

Decisioning (irAuthor and Author Studio users) and Machine Learning Users

Submit a support ticket here or click on the Submit a Request link in the top right corner of the Help Center. You must be signed in to access the Submit a Request page. For detailed instructions on how to submit the support request, see the article How to Submit a Support Ticket.
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Process Automation Users

The support portal for process automation has not moved to Zendesk. To submit a ticket for help with Process Automation, continue to use the form on or send an email to


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