A comment can be posted on an instance or a form. Other participants can read and reply to the comment and start a discussion. If the comment is directed towards a specific person, it is possible to tag the person using an @ symbol and their name in the comment text.
As a user, you can write comments from the task view (if enabled for the participant that you act as) or from the instance view and can either start a new discussion or reply to an existing comment. Apart from the instance itself forms and files can be commented on.
To comment on the instance from the task view, click on the comment icon and write your comment in the Comments Field.
If you tag a user in a comment, they will receive an e-mail saying they have been mentioned in a discussion. This e-mail will contain the comment and a link to the Comment feed.
It is only possible to mention users with permission to the instance. A user has this permission if they have performed anything in the instance or if the process application administrator has assigned at least View permission to the person or group in which the person is included.
It is also possible to tag a role in a comment. This is useful when you are not sure which user is performing the role. The user assigned to the role will receive an e-mail saying that he or she has been mentioned in a comment.
In cases where an unassigned role is tagged, the e-mail will be sent once the role is assigned. In most cases, this happens when the role's first task is created in the process.
You can read comments in the Comments feed found via the task view or the instance view. The Comment feed will aggregate all comments on all objects in the specific instance. You can also read file and form comments directly when viewing those objects.
You can also read comments from the list view by clicking the comment icon; a pop-up will show the last ten comments.
You can always delete your own comments by clicking the trash can icon in the right top corner of the comment line. Application administrators can delete comments from any user.
If you delete the first comment in a discussion, all replies will be deleted.
Disable Instance Comments
The instance comments function is activated automatically and can be disabled by the process application administrator. This setting is found under Participant configuration and can be enabled or disabled for different participants in the Process application.
When creating a new process application the comment functionality will be enabled for all participants as default. If you do not want participants to be able to comment from the task view, you have to disable the functionality.
Another type of comment is a task comment. When performing a task, a performer can be allowed or required, to add a comment for the participant(s) of the next task.